Refund policy

You have 30 days from receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as you received it: unworn and unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to return an item

To start a return, email sales@clothedingloryapparel.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your parcel. Items sent back without a return being requested first cannot be accepted.

Returns address: 33 Kenmare Road, Bristol, BS4 1PD, United Kingdom.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us straight away if an item is faulty, damaged or not what you ordered, so that we can look into it and put it right.

Items that cannot be returned

Custom products, such as special orders or personalised items, cannot be returned unless they arrive faulty or damaged. We are also unable to accept returns on sale items or gift cards. If you have a question about a specific item, please get in touch before you order.

Exchanges

The quickest way to get the item you want is to return the item you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is delivered to the European Union, you have the right to cancel or return it within 14 days for any reason and without giving a justification. As above, the item must be in the same condition as you received it: unworn and unused, with tags, and in its original packaging, together with your receipt or proof of purchase.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. Approved refunds are made automatically to your original payment method within 10 business days. Please allow some time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@clothedingloryapparel.com.