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Frequently Asked Questions

What is the delivery time and cost?

Delivery Timeframe: Typically within 2-14 days depending on product after order confirmation. Please note delivery times may differ dependent on courier and pickup schedules.

What are the shipping costs?

Shipping is free to UK mainland on all orders £100 or above. All orders £99 or below charged at Standard £6 UK and Worldwide at £30

What if there is a delay on my order?

*Despite our best efforts, unexpected volume delays with our couriers, or even extreme weather may affect EDT. We will inform you of any changes.

What should I do if I’m missing part of my order?

Use the contact us form to reach us with your order number and our customer service team will assist you further.

Where is my order?

Go to tracking in the main menu on the home page and enter the order details.

What happens after I order?

An order confirmation email lets you know we received your order. You will also receive an email containing you order invoice.

Can I cancel my order?

You can cancel your order within 30 minutes of your purchase after that you will have to process a refund.

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